Complaint Tracking System ::
flexible and scalable architecture allows organizations to
rapidly build applications with business logic attached to
solve enterprise business problems such as Complaint Tracking
Systems. Both public and private organizations often
depend on the feedback they receive from the public, their
partners, and affiliates in order to receive funding for their
this feedback can be essential in order to ensure that problems
or issues reported are properly handled by the appropriate
personnel/department. Applying cutting edge technology
to address this business problem allows organizations to track
complaints easily, efficiently, and cost-effectively.
Complaint Tracking System that is a web application allows
organizations to minimize the cost associated with purchasing
additional hardware and software since all that is needed
for the users will be a computer with a standard web browser
as well as accessibility to the organizations intranet
or the Internet.
an easily customizable interface, users will be able to conduct
their daily business tasks securely, thereby contributing
to a more efficient enterprise.
Benefits for your agents ::
and intuitive interface that is accessible by launching
any web browser!
access the Tracking System from anywhere within your organizations
enterprise via the Internet or the Intranet!
agents will be able to take-in complaints from various
mediums such as: telephones, facsimile, walk-ins, and
Reports that have been processed to follow-up with the
customers, important for customer retention!
the repository, and make any modifications to Reports
a large enterprise various repositories can be made accessible
via EConExplorer, allowing agents to perform a distributed
search across the enterprise with just one interface!
capability allows managers and supervisors to easily track
the different types of complaints coming in.
capability also ensures managers and supervisors will
be able to keep track of who is performing what tasks,
thereby providing security and minimizing the duplication
of work that might otherwise take place within the enterprise.
Benefits for your customers and the public ::
accountability by ensuring that complaints are properly
addressed and resolved.
convenience to report complaints at any given time of
the day without having to wait on hold!
Benefits for your enterprise ::
customer service by allowing customers and the public
to report grievances conveniently using various mediums!
business processes with minimal training for your staff!
ease of use and accessibility to partners and affiliates
who may need to access the information remotely in a secure